FAQ

 

 

How do I find my Ring Size?

Ring Size Guide

UK SIZE    US SIZE     INSIDE                 INSIDE

                                  DIAMETER (MM)   CIRCUMFERENCE (MM)

  K                 5 1/4             15.9                       50

  L                 5 3/4             16.31                     51.2

  M                6 1/4              16.71                     52.5

  N                6 3/4              17.12                     53.8

  O                7 1/4               17.53                    55.1

  P                7 3/4               17.93                    56.3

  Q                8 1/4               18.34                   57.6

  R                8 3/4              18.75                    58.9

  S                9 1/4               19.15                     60.2

  T                9 3/4               19.56                    61.4

  U                10 1/4              19.96                    62.7                

 

What is your shipping policy?

We use Royal Mail signed for delivery for all UK deliveries, where all packages are covered by Royal Mail Insurance and will need to be signed for on receipt. If there is no-one at the delivery address, Royal Mail may deliver to a close neighbour or attempt to re-deliver the next working day- in both instances a calling card with further instructions should be left by Royal Mail.  You will be responsible for retrieving the undelivered parcels or arranging a further delivery.  All non UK deliveries are sent via Royal Mail International Tracked and Signed.  These are fully tracked with a signature, delivery and online confirmation. This is available to 65 destinations. For details visit royalmail.com/international.  All other countries where the service is unavailable, orders will be sent via Royal Mail international signed. This service tracks the parcel up until the point where it leaves the UK however the parcel is not tracked en-route to the required destination. 

When will my order be dispatched?

NASI will dispatch your order as quickly as possible providing the item is in stock. This should be approximately 3-5 working days from the purchase date within the UK.  Transit times for Europe and worldwide will vary. NASI takes no responsibility for any transit delays that may occur in the postal system.  For countries outside the UK we will attempt a delivery date within 3 weeks from the order date. NASI will not be responsible for any customs or import fees, therefore buyers should check whether they might be subject to any import duties or taxes before purchase which will be the sole responsibility of the buyer.  Should you need an item for a certain date or special occasion please contact us and we will try our best to meet them.  

Returns

Earrings cannot be returned for hygiene reasons.  All NASI jewellery is handmade therefore slight alterations from the images shown may occur.  Please notify us by emailing us via tamara@nasisilver.com within 14 days of receiving your item.  Until the item reaches us, it remains the responsibility of the customer therefore we would recommend returning the item using a tracked delivery service as we cannot be responsible for returns that are lost in the post.  Items must be returned undamaged in their original packaging.   Once we receive the item, considering it is not damaged and it is still in its original condition we will process a refund within 7 working days.  We will not refund the return postal costs and cannot be responsible for the time in which your bank may take to clear funds.

My Item was received damaged or faulty. What should I do?

Whilst we make every effort to ensure your item is presented to you at a high standard, we cannot be held responsible for the condition in which you receive the package.  If the item(s) inside appear to be damaged or faulty please notify us within 48 hours of receiving your order.  

Caring for NASI 

Your NASI jewellery should be handled with care at all times. All sterling silver will tarnish over time, but this can happen much faster when it comes into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin PH.  The amount of tarnishing (oxidisation) that occurs is dependant on the skin and care habits of the wearer.  Tarnishing is therefore not a manufacturing fault. Tarnishing, however is not a problem and can be easily resolved by using a microfiber polishing cloth to clean your jewellery.  We also recommend that you do not wear your jewellery whilst bathing, whilst in bed or during sporting activities.  To prevent misshaping, store your jewellery carefully after wear.

Gift Wrapping and Packaging

With every order you will receive your NASI jewellery wrapped beautifully in our personally stamped packaging.  Great for a gift, every item will be wrapped and encased in a kraft pillow box and printed with our unique NASI coloured wax stamp that we think will suit the piece of jewellery purchased.